Privacy Policy
Your privacy and the confidentiality of your personal information are of utmost importance to us.
1. Types of Data We Collect
When you visit our website, make an appointment, or receive services, we may collect the following types of personal information:
- Personal Identification Information: This includes your name, contact details (email, phone number), date of birth, gender, and address.
- Health Information: We collect and maintain information related to your mental health, including medical history, treatment plans, diagnoses, medications, and therapy sessions.
- Payment Information: For billing and insurance purposes, we may collect information related to your payment methods, insurance provider, and other financial details.
- Other Data: This includes data collected through forms, surveys, or direct communication, such as preferences or specific inquiries regarding your care.
List of Services
2. How We Collect Your Data
We collect your personal data in the following ways:
- Directly from You: When you fill out intake forms, make appointments, provide feedback, or communicate with us directly, either in person or via our website, we collect the data you provide.
- Automatically via Website: When you visit our website, we may collect certain technical information through cookies and tracking technologies, such as IP addresses, browser types, and usage patterns. This helps us improve your experience and monitor the performance of our website.
- Third-Party Sources: We may receive information from third-party services, including your insurance provider or referring healthcare professionals, to facilitate your treatment and billing process.
3. How We Process Your Data
We process your personal data to provide effective mental health services and manage our practice. Specifically, we use your information for:
- Providing Treatment: To deliver personalized mental health care, including scheduling, therapy sessions, and follow-up.
- Billing and Payment Processing: To process insurance claims, payments, and related financial transactions.
- Improving Our Services: To evaluate and improve the quality of our mental health services, including conducting surveys, analyzing feedback, and performing internal audits.
- Compliance with Legal Obligations: To comply with laws and regulations that require us to maintain and protect your health information.
4. Marketing Purposes (Text & Email Communication)
With your consent, we may use your contact information (such as your phone number and email address) for marketing purposes, which include:
- Appointment Reminders: Sending you reminders about upcoming appointments, cancellations, or rescheduling options via text message or email.
- Health Tips & Newsletters: Sending you newsletters, tips, and updates related to mental health and wellness via email.
- Promotional Offers: Sending you information about new services, programs, or special offers available through our office via email or text.
Mobile information will not be shared with third parties/affiliates for marketing /promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You have the right to opt out of receiving marketing communications at any time by contacting us directly. Even if you opt out of marketing communications, we may still send you transactional messages related to your treatment or appointments.
5. How We Store and Protect Your Data
We take the security of your personal data seriously and have implemented several measures to safeguard your information:
- Electronic Health Records (EHR): Your health information is securely stored in an encrypted electronic system with restricted access to authorized personnel only.
- Physical Security: Paper records, if any, are stored in locked files or cabinets within our office premises.
- Access Control: Only authorized individuals within our practice who require access to your data for treatment, billing, or operational purposes are allowed to view it.
- Data Encryption: We use encryption to protect sensitive data transmitted electronically, such as during communications through our website or other digital platforms.
6. Sharing and Disclosure of Your Data
We will not share your personal data with third parties without your consent, except as outlined below:
- Treatment: We may share relevant health information with other healthcare providers involved in your treatment, such as therapists, psychiatrists, or medical specialists.
- Payment and Billing: We may disclose necessary information to your insurance provider, billing services, or financial institutions involved in processing payments for services rendered.
- Legal and Regulatory Compliance: We may disclose your information when required by law, such as to comply with legal proceedings, court orders, or government investigations.
- Business Associates: We may engage third-party vendors (such as IT service providers or data storage providers) who assist in running our practice. These vendors are required to comply with privacy and security standards to protect your information.
Mobile information will not be shared with third parties/affiliates for marketing /promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You have the right to opt out of receiving marketing communications at any time by contacting us directly. Even if you opt out of marketing communications, we may still send you transactional messages related to your treatment or appointments.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. These technologies collect non-identifiable information about your interactions with our website, such as pages visited and time spent on each page. You can manage cookie preferences through your browser settings.
8. Your Rights and Choices
As a patient, you have the following rights regarding your personal data:
- Access and Review: You may request access to the data we collect and store about you, including your health information.
- Correction and Deletion: You can request to update or correct inaccurate or incomplete information. In some cases, you may also request the deletion of certain personal data, subject to legal and regulatory constraints.
- Data Portability: You may request a copy of your data in a format that is portable, allowing you to transfer it to another provider if needed.
- Withdraw Consent: If you have provided consent for certain data processing activities, including marketing communications, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at the details below.
9. Retention of Data
We retain your personal data for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce agreements. Once your data is no longer required, we securely dispose of it.
10. Changes to This Privacy Notice
We may update this Privacy Practices notice from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this notice periodically to stay informed about how we are protecting your personal information.
Contact Us
If you have any questions or concerns about how your data is collected, processed, or protected, or if you wish to exercise your rights, please contact us:
Genesis Behavioral Health
Attn: Compliance Officer, Cara Horton
7122 Stonewall Hill, San Antonio, TX 78256
210-404-9696
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Struggling With Your Mental Health?
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